Disability FAQ

If you have any questions, please check the following

My points are no longer showing up, what should I do?
You may have been logged out of the app. If you log in to the app, your points will be displayed.
1. Open the app. 2. Log in from "My Menu" with the ID (email address) and password you used when registering as a member.
*If you forget your login information, please use the "Forgot your password?" link on the app's "Login screen."
Can I combine points I've earned while not logged in into my existing account?
You can contact us using a special form from the app.
How to contact us: 1. Open "My Menu" in the app. 2. Select "Contact us." 3. Select "About app functions and problems." 4. Enter the required information to contact us.
Will points that were not awarded due to a system failure be refunded?
Any points that were not awarded due to the system failure will be awarded at a later date.
Please contact us using the following steps: 1. Select "Contact Us" from "My Menu" in the app. 2. Tap "About app functions and malfunctions." 3. Enter the date and time when the points will be awarded and the amount, then submit.
Can I extend the expiration date of my points?
If there are special circumstances, we will respond individually to inquiries through the app.
How to contact us: 1. Go to "My Menu" in the app → "Contact us" 2. Select "About app functions and malfunctions" 3. Please enter the number of points you wish to extend and the reason.
*If this is caused by a malfunction, we will take appropriate action after confirming the cause.
I accumulated points without logging in, but when I register as a new member, it says that my points will expire.
Points earned when not logged in can only be carried over when you register as a new member. If you are already a member, please contact us via the app.
<For those who have not yet registered as new members> 1. Register as a new member from the app. 2. After registration is complete, your points will be automatically transferred. <For those who have already registered as members> 1. Go to "My Menu" in the app → "Contact Us" 2. Contact us from "About app functions and malfunctions"